Privacy Policy

This privacy policy sets out how Kingsdown Camping uses and protects any information that you give to Kingsdown Camping when you use this website.

Kingsdown Camping is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with this privacy statement.

Kingsdown Camping may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from December 2025.

What we collect

We may collect the following information:

Names
Vehicle registrations
Contact information including telephone number and email address
Demographic information such as postcode
Other information relevant to providing customer surveys, relevant information about your stay and offers.

What we do with this information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping, and operational requirements of the campsite itself.

We may use the information to improve our products and services.

We may periodically send promotional emails or marketing messages about new products, special offers or other information, which we think you may find interesting using the email address and or telephone number you have provided. This may include event/facilities information when you are on site, to enhance your camping experience.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email and/or telephone.

We may use the information to customise the website according to your interests.

You may unsubscribe from marketing messages through a link we include on messages we send you.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file, which asks permission to be placed on your device.  A cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better online experience when using our website and email communications by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your device or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and other online services.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct communication purposes, you may change your mind at any time by emailing us at kingsdowncamping@hotmail.co.uk or using ‘Unsubscribe’ on any email marketing communications. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Kingsdown Camping, The Avenue, Kingsdown, Kent CT14 8DU.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect.

Social Media Interactions

We gather data from your engagement with our social media pages (e.g., Facebook, Instagram, TikTok), including likes, shares, comments, and direct messages, to understand customer feedback, run campaigns, and provide timely support. This data helps us personalise your experience and tailor our offerings. Your privacy is important; we only use this information for specified purposes and won’t share it with third parties without your consent, except as required by law. You can opt-out of these communications via the platform settings or by contacting us directly.