Q. Do I need to pay a deposit?

A. You do not need to pay a deposit for small group bookings of under 10 persons.

Q. Can I pay by credit or debit card?

A. NO. Unfortunately we do not yet have the facilities to accept credit or debit cards and in order to keep our prices competitive we try to avoid any card handling charges issued by the banks who process the cards.

Q. Are dogs allowed on site?

A. NO. We do not allow dogs on site apart from guide dogs and trained rescue dogs. A local animal shelter/kennels is located within 1 mile from the camping centre. Details on our downloads page.

Q. Do you allow 24 hour arrivals?

A. NO. Our check-in times for Camping are from 10:00am - 9:00pm and for Indoor accommodation is from 1:00pm - 10:00pm. We feel it would be unfair on those persons who had arrived on site during the centre's check in times, only to have any late potentially disruptive arrivals drive on to the camping field and start setting up tents near them. Please ensure that you check in as soon as possible so as not to disturb or annoy others on site by setting up tents or driving on to the camping field late at night and in the dark. If you feel that before you travel that you may not arrive before 9pm because of busy weekend traffic, ferries or trains then simply call and book to arrive the following morning to spend a whole stress free day with us instead.
(Leaving the London area weekend traffic before 6pm is strongly recommended).

Q. Do you allow large groups?

A. YES. Large group bookings for over 10 persons must contact the site office staff to discuss any arrangements or requirements. The person organising large group bookings is responsible for informing the office of numbers of persons camping for each night, and the collection of monies from all persons. Groups such as birthdays, hen and stag parties are advised that this camping centre is not suitable for large group bookings of this nature, as we promote a peaceful, family orientated camping experience. After dark noisy anti-social behaviour will not be tolerated and guests not adhering to the site rules will be asked to leave.

Q. Do you have areas secluded for groups that would not disturb other campers at night?

A. NO. The camping field is simply one large 35 acre grassland and has no secluded areas where groups may be noisy through the night. We are a family run camping centre that promotes a family, NOT a "festival", style atmosphere. If you want a loud party atmosphere, this is not the campsite for you. All persons staying with us are asked to respect each other and all our near-by neighbouring residents. Anybody found breaking our site rules will be asked to leave and will be placed on our networked blacklist system which we share with other camping sites throughout the country.

Q. Do you allow under 18s to camp alone?

A. NO, but the camping centre is willing to accept any under 18s camping as long as there is a responsible adult parent/guardian present for the duration of the stay. Group bookings that appear to be under 21 and unsupervised, proof of age will always be required. Having a friend who has just turned eighteen has also in the past proven not to be acceptable either, previous under-age groups have tried this and were asked to leave after being noisy and disrupting to other campers & families at night.

Q. Do you have caravan and motorhome storage facilities?

A. NO. The Camping Centre has no areas for caravan and motorhome storage during the year.

Q. Do you hire or sell caravans?

A. NO. We are purely just a camping centre with a limited amount of electric hook-up points and have no caravans static or otherwise for hire or sale.

Q. Do you sell gas refills at the Camping Centre?

A. NO. We currently have no shop on site. Local towns of Deal and Dover stock gas bottle refills. R G Williams (18 The Strand, Walmer CT14 7DY - Tel: 01304 381477) is the closest gas bottle stockist. Most large retailers such as Tesco, Homebase, B&Q and Halfords also stock camping equipment.

Q. How close are you to from Dover Port?

A. We are 5 miles from the Dover Ferry Port, and this should take no longer than 10 minutes to reach us by car.

Q. How close are you to the Sea?

A. The camping centre is situated on the White Cliffs of Dover and is a stone throw to the shingle/sandy beach below. All our guests are issued with a beach gate key code on arrival which allows them quicker access down to the beach.

Q. Do you allow an electric hook-up to a tent?

A. We have a limited amount of electrical hookup points for caravans, campervans and motorhomes. There are no concrete hard standing areas on the camping field. Hook-ups for tents are allowed, however we do not supply hook-up cables - you must bring your own. If you're going to want electricity in your tent and therefore be using an electric hook-up (EHU) to be safe you really MUST have a RCD unit specifically built for the job. If you are camping in a tent and want electrical hookup, you will have to camp at the top of the field where the hookup points are. This is the sort of things you will need ➜

Q. Has the site got any shops/bars/restaurants?

A. NO. The camping centre has no bars, shops or restaurants. The local village of Kingsdown has a post office, newsagents, a butchers (The Black Pig 01304 375670) and a Tea Room (Kitty's 01304 373755), as well as 3 family friendly pubs all within a 5 to 10 minute walk of our gates - The King's Head (01304 373915) which is situated opposite the Post Office, about half way down Upper Street. The Rising Sun (01304 373983) which is situated at the bottom of Upper Street and on Cliffe Road. Finally, The Zetland Arms (01304 364888) which is situated on the beach shore line.

Q. How big is a pitch? Can I reserve a pitch?

A. The camping centre does not work from a pitch system. Our allocation system is based on the number of people staying on site at any one time. This prevents us from over-booking the camping centre as we only have a limited amount of toilet and shower facilities for the camping field. Spaces/pitches can therefore not be reserved, and is based on a first come first served basis. You should arrive early to secure any desired location for your tent. Our only reserved areas are in front of the electric hook-up points and tents should not be set up in front of these if an electrical hook-up has not been reserved.

Q. Do you allow vehicles on the camping field?

A. YES. Vehicle registration numbers are required for any vehicle that goes on to the camping field. Vehicles are permitted on the camping field, weather and staff permitting. All vehicle usage is limited to 10 mph whilst on site, and vehicle use MUST always be kept to a minimum. Please ensure that all vehicles are securely parked and locked, with the hand brake engaged and that the vehicle is parked horizontally to any sloped camping areas.

Q. Are you a Scout Campsite?

A. The camping centre is a former scout associated site. We still welcome all scout/guide/church/school and youth groups. We offer a discounted rate to all scouting and guiding members, if you are not with a large group or patrol, proof of membership (warrant card) would be required to take advantage of this discounted rate.

Q. Is the site open all year round?

A. YES and NO. We are a family run camping centre and live on site all year round. The camping fields are open from 1st March to 31st October. The larger Crew Lodge Indoor Accommodation, which sleeps up to 18 persons, is available all year round.

Q. Are there any plug sockets in the toilet/shower block?

A. NO. Our toilet/shower facilities do not have electric plug sockets in them.

Q. Do you have any printed brochures?

A. NO. We try to be as eco-friendly as possible and so all information on the camping centre can be found on this website and is downloadable. Our website is continuously updated.

Q. Do you provide activities?

A. NO. The camping centre does not provide activities, but there are recommended activity organisations on our downloads page, which may be of interest to groups wanting to have activities during their stay with us. Don't forget to pre-book your activities with the relevant organisations in plenty of time to avoid disappointment.

Q. Can we use the indoor climbing wall?

A. YES. The climbing wall is available for private hire to those with the appropriate climbing safety certification. For those that wish to book with an on-site instructor should contact Morgan by email info@dealactivities.co.uk in advance of arrival at the camping centre. Details of the activities organisations are available on our downloads page.

Q. Do you allow a single night stay?

A. YES. Please ensure that you have booked before arriving on site.

Q. What is the latest departure time?

A. Our departure times are between 12pm (Noon) and 1pm. Any time spent on site after this may incur day rate fees.

Q. Do you allow BBQs and Campfires?

A. YES. We allow both BBQs and Campfires, but insist that they are raised off the ground to avoid burning the grass. Fire baskets and BBQs can be hired if required (limited availability). Please ensure that any disposable BBQ trays are not placed on the grass. Persons found having fires on the grass will be charged for any damage and may be asked to leave.

Q. Do you sell logs?

A. NO. However, our wood supplies are FREE (whilst stocks last) to collect from the 2 large group campfire circle areas. The wood is NOT pre-cut and is NOT bagged (because it is FREE) - so you will need to hunt and gather the supplies you need. You may need to bring appropriate tools with you, i.e. a small saw. Ensure that any unused wood supplies are returned back to these areas before your departure, and NOT slung in the hedges. Grrr.

Q. Do you charge mobile phones?

A. YES. The office staff should be able to charge any mobile phone devices during office hours for you. This service is FREE at your own risk (but we do like biscuits ;)

Q. Do you freeze ice packs?

A. YES. The site office has limited fridge and freezer space for ice packs. This service is FREE at your own risk (but we still like biscuits ;)

Q. Is there a minimum amount of persons required for Indoor Accommodation?

A. YES. The 18 berth Crew Lodge accommodation has a minimum charge of 9 persons. The 3 x 8 berth dormitory rooms have a minimum charge of 4 persons. The 3 x 6 berth dormitory rooms have a minimum charge of 3 persons. See the prices page and relative accommodation calendar for seasonal pricing. Only 1 key is issued per dormitory room. So different bookings will not share the same room.

Q. Is bedding provided for Indoor Accommodation?

A. NO. We do not supply bed linen for the Indoor Accommodation. All beds are adult size bunks (no doubles) and are supplied with pillows and duvets. You are recommended to bring your own bedding or sleeping bags.

Q. Do you allow fireworks or Chinese lanterns?

A. NO. The use of fireworks by guests is strictly prohibited on site. We are not averse to the use of Lanterns, but you should inform a member of site staff of any intended use (red coloured lanterns are not permitted as these can be strangely confused with distress flares by the public).

Q. Are there any local TAXI firms?

A. Jack's Cars can be contacted on 01304 362299. AI Cars can be contacted on 01304 898381. Castle Taxis can be contacted on 01304 374001. Local bus and train timetables can be viewed on our downloads page.